Terms & Conditions
This policy explains what information Affluent Travel And Leisure Pvt Ltd may collect, how it is used and shared, and the choices available to visitors and travellers.
Affluent Travel And Leisure Pvt Ltd
Booking conditions
By confirming a booking, guests are expected to have read and accepted the applicable booking conditions. A completed booking form and, where requested, passport copies may be required before arrangements are finalised.
1. Tour Booking & Confirmation Process
After the tour is finalised, an advance amount is requested. The current policy generally requires 30–50% in advance, while bookings close to travel may require full payment. The precise amount is communicated by email.
- A booking form and applicable conditions may be sent with the payment request.
- Passport copies may be requested to ensure guest names match travel documents.
- A detailed invoice is issued and available payment methods are explained.
- Bookings begin after payment is received and remain subject to availability.
- If a selected hotel, flight or train is unavailable, a comparable alternative may be proposed for approval.
Tour confirmation flow
Finalise the tour → pay the requested advance → provide required documents → receive confirmation → ATL confirms hotels, flights and trains → special requests are coordinated → settle the remaining balance → receive arrival-assistance information.
2. Tour Inclusions & Exclusions
The itinerary supplied for the individual booking is the controlling reference for what is included and excluded.
Typical inclusions
- Accommodation
- Transport arrangements
- Travel assistance and support
- Selected activities, guides or entrance fees when specifically agreed
Typical exclusions
- International airfare unless expressly included
- Tips
- Professional-camera fees
- Costs caused by currency fluctuation
3. Advances & Balance Payment
The current policy generally requests 30–50% as an advance. Where travel is close, 100% may be needed before booking starts. The remaining balance is normally due 30–40 days before arrival unless a different arrangement is confirmed in writing.
4. Modes of Payment
Payment may be made by international bank transfer or a secure online card-payment link. International transfers can attract bank charges and currency differences. The current booking terms state that online card processing charges may range from 3.5% to 4%, payable by the guest.
5. User Conduct
Cancellations must be communicated in writing. Refund calculations begin from the date the cancellation email is received.
| Cancellation timing | Retention |
|---|---|
| Up to 60 days before arrival | 25% |
| Up to 45 days before arrival | 50% |
| Up to 30 days before arrival | 75% |
| Up to 15 days before arrival | No refund |
Hotels, luxury trains, airlines and Indian Railways may apply their own cancellation rules. Unused itinerary services are generally non-refundable.
6. Amendments or Alterations by You
Requested itinerary changes are handled subject to feasibility, availability and any additional or cancellation charges. Changes caused by flight delays or schedule changes are accommodated where reasonably possible.
7. Amendments or Alterations by Us
Unforeseen events can require itinerary changes. ATL may propose alternatives and any price difference can result in an additional payment or refund. Changes are communicated with the guest and designed to minimise disruption.
8. Special Requests
Guests should advise ATL in advance about celebrations, mobility support, baby seats, altitude concerns, dietary requirements, allergies, bedding preferences or activities they particularly want to experience.
9. Force Majeure
ATL cannot accept liability or provide compensation for loss, damage or expense caused by events outside the reasonable control of the company or its suppliers, including war, civil unrest, terrorism, natural disasters, severe weather, fire and similar unforeseeable events.
10. Liability & Responsibility
ATL, its operators and agents limit liability for injuries, losses, delays, irregularities or additional costs resulting from circumstances such as weather, transport delay, quarantine, strikes, civil disturbance, theft, government regulation or other events beyond their control. It also reserves the right to modify itineraries where required for guest safety or regulatory compliance.